Returns and Refunds policy

At Beunikart, your satisfaction is our heart and soul. We understand that buying personalized art online requires trust, and we are committed to ensuring you love your unique purchase. We proudly offer a return window tailored to regional standards and local consumer laws, starting from the date of delivery.

1. Return Eligibility To be eligible for a return, please ensure:

  • Timeframe based on your location:

    • United Kingdom (UK) & European Union (EU): 14-day statutory right of withdrawal.

    • USA, Canada, Australia, and New Zealand: 30-day return window.

  • Condition: Items must be unused, unwashed, and in their original packaging with tags intact.

  • Non-eligible: Products that show signs of wear, alteration, or are not in their original condition.

2. Personalized (Made-to-Order) Products Beunikart specializes in handcrafted, bespoke designs made specifically for you. According to the UK Consumer Contracts Regulations and EU Consumer Rights Directives, personalized goods are legally exempt from the standard "right of withdrawal" or "change of mind" returns.

However, your absolute satisfaction is guaranteed. We will provide a free replacement or a full refund if:

  • The product is defective or damaged upon arrival.

  • The personalization does not match your order instructions.

  • The item size differs significantly from our published size chart.

What to do: Simply email us at info@beunikart.com with a clear photo of the issue and your order number. We will resolve it within 12 hours.

3. Non-Personalized Products For standard items without custom details (Standard designs):

  • Exchanges: You may exchange for a different size or item. Customers are responsible for the price difference (if any).

  • Refunds: Once we receive and inspect your returned item, we will issue a full refund to your original payment method.

4. Shipping Fees & Restocking Fees

  • Return Shipping Fees:

    • If the return is due to our error (defective/damaged), Beunikart covers 100% of the costs.

    • For "change of mind" on non-personalized items, the customer is responsible for return shipping.

  • Restocking Fees: We do not charge any restocking fees on returned items.

5. How to Start a Return

  • Step 1: Email info@beunikart.com with your order number and reason for return.

  • Step 2: Our team will provide a Return Authorization and the specific address of our nearest facility.

  • Step 3: Send the package using a trackable shipping service.

  • Step 4: Once verified, your refund will be processed within 3-5 business days.

Customer Support & Return Facilities We are committed to making things right for our global community. If you have any concerns regarding your order, please reach out to us:

  • Email: info@beunikart.com

  • US Support (SMS only): +1 (517) 224-5798

  • Response Time: Within 12 hours (Mon – Sat, 8:00 AM – 6:00 PM GMT+7).

Official Business Information:

  • Operated by: MANH HUNG PRIVATE ENTERPRISE

  • Business Owner / Operator: Nguyen Van Manh

  • Registered Address: House No. 58, Tay Son Street, An Hung Ward, Thanh Hoa City, Thanh Hoa Province, Vietnam.

Regional Return Processing:

  • For European Union (EU) Residents: Schwalbenweg 2, 37431 Bad Lauterberg im Harz, Germany.

  • For UK, USA, Canada, Australia & New Zealand Residents: Please contact info@beunikart.com to receive specific return instructions and the address of our closest international processing facility.