Payment Policy
We offer a variety of convenient payment methods to make your checkout process smooth and easy.
Accepted Payment Methods
Credit & Debit Cards
We accept all major credit and debit cards, including Visa, Mastercard, and American Express.
- Checkout Process: During checkout, simply select your preferred credit or debit card option. We use advanced security measures to protect your card information and coordinate with your bank throughout the order processing.
PayPal
For PayPal payments, you'll be redirected to PayPal's payment page to log in with your username and password.
- Currency Conversion: If PayPal doesn't support your currency, your payment will automatically convert to US dollars (USD).
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PayPal Payment Options:
- Direct payment using your PayPal balance.
- Payment using your credit card (Visa, MasterCard, American Express), debit card, or e-check (bank account) through the PayPal gateway.
Important Note: We recommend avoiding gift cards or prepaid cards, as they can complicate the refund process if needed.
Frequently Asked Questions About Payments
Why do credit card payments sometimes fail?
Several reasons can cause a credit card transaction to fail:
- International Authorization: Your card might not be authorized for international transactions. Please contact your bank for assistance.
- Insufficient Balance: Your card may not have sufficient funds to complete the transaction.
- Card Acceptance: Our system might not accept certain types of cards. Please try using a different one.
- Incorrect Information: Please ensure all card details (card number, CVC code, etc.) are entered correctly.
How can I resolve payment issues?
- Try a different card: Please try using a different card and ensure that the shipping and billing information match.
Why is my payment still pending after I have paid?
- Pending Payment: The payment might not have been processed successfully. Once we receive the payment, your order status will change to 'Paid'. If the payment has been deducted from your account but the order status remains 'Pending', please contact us via email for assistance.
How secure is my payment?
- Secure Methods: We use secure online payment methods. For Visa and MasterCard, we utilize 3-D Secure technology (Verified by Visa and MasterCard Secure Code) to protect you against unauthorized card use. When paying by credit card, a new window will request your personal security code, and your financial institution will authenticate the transaction.
How do I know if my payment has been received?
- Payment Confirmation: You can check your order status for payment confirmation. Additionally, your bank will send a confirmation email once the payment is processed.
