Do You Offer International Shipping?
• Yes, BeUnikArt ships internationally, allowing customers worldwide to enjoy our products.
• If we are unable to deliver to your location due to shipping restrictions, your order will be canceled and a full refund will be issued.
What Is Your Returns/Exchange Policy?
For non-personalized products:
• Customers may request an exchange for an item of equal value or return the item for a refund.
• Customers are responsible for paying the shipping fees for returns or exchanges.
For personalized products:
• We do not accept returns or refunds for items that include custom details such as names, logos, or pattern modifications, unless the issue is our fault (e.g., incorrect size based on the size chart or incorrect personalization based on your order).
• Please check all size charts and order details carefully before confirming your purchase.
What Should I Do If My Order Does Not Arrive?
• If your order is delayed, contact us as soon as possible.
• We are committed to providing excellent service and will work to resolve any delivery issues promptly.
Damages and Issues
• Please inspect your order when it arrives.
• If any item is defective, damaged, or incorrect, contact us immediately.
• To begin the replacement process, send us a photo of the damaged or incorrect item via email.
• After reviewing the case, we will provide a suitable solution or send a replacement.
What If I Provided the Wrong Address But My Item Has Already Shipped?
• It is your responsibility to provide the correct shipping address at checkout.
• If you notice an error before your order ships, let us know immediately. While we will try our best to correct it, changes are not guaranteed.
• If the order has already shipped, we cannot issue a refund or resend the package.
What If My Tracking Shows Delivered But I Haven’t Received My Order?
• If the shipping carrier confirms delivery but you did not receive the item, we cannot issue a refund or replacement.
• Please make sure to provide a secure and correct shipping address to avoid such issues.
Order Cancellation Policy
• You may cancel your order if it has not shipped and the cancellation request is made within 24 hours of placing the order.
• To cancel, contact our customer support team via email, phone (message only), or live chat. Provide your order number, name, and reason for cancellation.
• If approved, you will receive a full refund to your original payment method. Note that processing fees (up to 5%) and shipping charges may be non-refundable.
• Refund processing time may vary depending on your payment provider.
• Orders that have already shipped cannot be canceled. In such cases, please refer to our return and exchange policy for support.
Policy Updates
• MANH HUNG PRIVATE ENTERPRISE reserves the right to update this policy at any time without prior notice.
• We recommend reviewing the policy before placing an order.
Contact Us
- Email: info@beunikart.com
- Phone Support (Messages only): +1 (517)224-5798
- U.S. Warehouse Address: 108 N Cooley St, Mt Pleasant, MI 48858, USA
- Head Office Address: House No. 58, Tay Son Street, An Hung Ward, Thanh Hoa City, Thanh Hoa Province, Vietnam. Zipcode 440000
