FAQs

Chào anh, tôi sẽ cập nhật lại bản FAQ (Câu hỏi thường gặp) để khớp hoàn toàn với những thay đổi quan trọng mà anh em mình vừa thống nhất: tách UK ra khỏi nhóm 30 ngày và đưa vào nhóm 14 ngày, đồng thời đồng bộ hóa các quy định pháp lý quốc tế để bảo vệ Beunikart tốt nhất.

Dưới đây là bản hoàn chỉnh, chuyên nghiệp và chặt chẽ:

Frequently Asked Questions (FAQ)

1. Where Do You Ship To? Beunikart proudly serves customers in the United States, the United Kingdom, the European Union, Canada, Australia, and New Zealand. We partner with premium carriers like FedEx, UPS, and DHL to ensure your custom art arrives safely and promptly.

2. Are There Any Shipping Fees or Hidden Taxes? No! We offer Free Standard Shipping on all orders to our supported countries. We operate on a Delivered Duty Paid (DDP) basis, meaning the price you see at checkout includes all applicable taxes, VAT, and customs duties. You will not face any unexpected charges upon delivery.

3. What Is Your Returns & Exchange Policy?

  • For Non-Personalized Products:

    • UK & EU Residents: You have a statutory 14-day right of withdrawal from the date of delivery.

    • USA, Canada, Australia & NZ Residents: We offer a 30-day return window.

    • Note: Customers are responsible for return shipping fees.

  • For Personalized Products (Custom Art): Because these are handcrafted specifically for you, they are legally exempt from standard "change of mind" returns under UK and EU consumer laws. We provide a replacement or refund only if the item arrives damaged, is the wrong size, or has incorrect personalization.

  • Tip: Please double-check our size charts and your custom details carefully before ordering.

4. What If My Order Arrives Damaged or Is Lost?

  • Damages: Please inspect your package upon arrival. If an item is defective, email us a clear photo immediately. We will send a free replacement at no extra cost.

  • Non-delivery: If your order is significantly delayed beyond our estimated transit times, please contact us. We will work with the carrier to track it down or provide a solution.

5. How Long Does Delivery Take?

  • Production Time: 4 – 7 business days.

  • Shipping Time: Varies by destination (UK: 7–9 days; Canada: 7–12 days; US, EU, AU, NZ: 10–15 days).

  • Total Delivery: Generally ranges between 8 to 22 business days depending on your location.

6. Can I Change My Shipping Address or Cancel My Order?

  • Address Change: You have a 12-hour window after placing your order to request an address change.

  • Cancellations: You may cancel your order within 24 hours of purchase, provided it hasn't entered production. Once production or shipping has begun, we cannot modify or cancel the order.

7. Tracking Shows "Delivered" But I Haven't Received It? If the carrier confirms delivery but you cannot find the package, please check with neighbors or your local post office. While we are not responsible for stolen parcels once marked as delivered, our team will assist you in contacting the carrier to investigate.

8. How Fast Do You Respond? We guarantee a response within 12 hours.

  • Support Hours: Mon – Sat, 8:00 AM – 6:00 PM (GMT+7).

Still Have Questions? Our team is ready to assist you!

  • Email: info@beunikart.com

  • Main Company Phone (Vietnam): +84 (944) 352-097

  • US Support (SMS only): +1 (517) 224-5798

  • Business Owner / Operator: Nguyen Van Manh

  • Registered Entity: MANH HUNG PRIVATE ENTERPRISE

  • Address: House No. 58, Tay Son Street, An Hung Ward, Thanh Hoa City, Thanh Hoa Province, Vietnam.